[savannah-help-public] [sr #109537] My home directory *and* its backup got trashed

[anonymous]

URL:
<http://savannah.gnu.org/support/?109537>

Summary: My home directory *and* its backup got trashed
Project: Savannah Administration
Submitted by: None
Submitted on: Wed 25 Jul 2018 06:26:41 AM UTC
Category: Lost account
Priority: 5 - Normal
Severity: 3 - Normal
Status: None
Assigned to: None
Originator Email: ***@gmail.com
Operating System: GNU/Linux
Open/Closed: Open
Discussion Lock: Any

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Details:

Consequently, I need to upload a new public key,
but to do that I have to login, but to login I
have to have my password manager, but to have that,
I have to have my home directory or its backup.
*sigh*. I clicked "lost password", but the email
never arrived. Likely, it is "***@gnu.org". In
that case, I have to have my ssh key in order to
ssh in to fencepost. ~/.ssh is gone, too.

So my savannah account is "bkorb" and if you could
help, I would appreciate it. :) Thank you - Bruce




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[Bob Proulx]

Follow-up Comment #1, sr #109537 (project administration):

How can we prove that ***@gmail.com is the same individual as
***@gnu.org? Obviously one should not trust an anonymous ticket posting
from a freemail account. This is serious.

However in this case you are fortunate because your registered email is the
same bruce.korb+***@gmail.com as you are using now.

Jul 25 12:16:43 frontend0 postfix/smtp[21152]: 53B357C6:
to=<bruce.korb+***@gmail.com>,
relay=gmail-smtp-in.l.google.com[173.194.204.27]:25, delay=1.7,
delays=0.05/0/1.5/0.22, dsn=2.0.0, status=sent (250 2.0.0 OK 1532535403
t47-v6si5127127qte.12 - gsmtp)

The logs show the email has been delivered to Gmail. The mail is getting
delivered. Perhaps you have a rule that is filing it into an unexpected
place? Look closely. You should find it. Try again if you do not find it.
That is the token that will allow you to reacquire access to your account.


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[Bob Proulx]

Update of sr #109537 (project administration):

Status: None => Done
Assigned to: None => rwp
Open/Closed: Open => Closed

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Hi Bob, Thank you. I figured out how to reacquire my passwords, so I got in,

but had no way to say, "Never mind" on the trouble ticket.

Thanks for letting me know. I will close this ticket as done then.


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